Don Read

With all the hype surrounding the wireless Internet and its promises of anytime, anywhere information availability, the introduction of a new computing technology may make companies skeptical to yet another new Internet medium. However, extending corporate IT systems to a VoiceXML device will help to reshape the way you do business...again. So far, the customer has been pushing the wave in IVR systems (interactive voice response), telephone information services, and DTMF (dial tone multifunction). However, it may be to your advantage to examine a new technology: VoiceXML and how it could impact your way of doing business. Is this the future? This article will endeavor to examine the current and future state of VoiceXML. What Can VoiceXML Offer? Extending your corporate systems to a VoiceXML device can create a new delivery channel that will broaden accessibility to ... (more)